Returning your Keds shouldn't be complicated. This guide provides a step-by-step process for returning your shoes, addressing common issues and clarifying inconsistencies across different Keds websites. For more information on return policies for other brands, see our return policy guide.
Understanding Keds' Return Policy
Before we begin, it's important to note that Keds' return policy details may vary slightly depending on whether you purchased from keds.com or kedsclassic.com. This guide focuses on the most comprehensive policy, generally found on kedsclassic.com. If you experience difficulties finding the return policy on keds.com, use kedsclassic.com as your primary resource.
Returning Your Keds: A Step-by-Step Guide
Here's a simple, numbered guide to returning your Keds:
Step 1: Locate Your Order Information. Find your order confirmation email. Your order number is crucial for initiating the return process.
Step 2: Initiate the Return Online. Go to https://www.kedsclassic.com/refund_returns/ and locate the return request form (the exact location may vary slightly, but it's usually accessible from their customer service or help section). Complete the form accurately.
Step 3: Package Your Keds Properly. Repackage your Keds in their original box if possible, ensuring all tags are still attached. Use a sturdy box if the original is unavailable. Proper packaging is crucial to avoid damage during shipping.
Step 4: Ship Your Return. You’ll be responsible for return shipping costs. Use a trackable shipping method and retain your tracking number. This protects you in case of loss or damage and speeds up the refund process.
Step 5: Monitor Your Refund. Allow 5-7 business days for Keds to process your return. Your refund will typically be credited to the original payment method. If you haven't received your refund after 7-10 business days, contact Keds customer service.
Handling Specific Return Scenarios
Here's how to handle common return situations:
Faulty Goods:
If your Keds are faulty (damaged or defective upon arrival), contact Keds customer service immediately. Take photos of the damage as proof. They will guide you through the process, which may involve a repair, replacement, or a full refund.
Exchanges:
To exchange your Keds for a different size or style, initiate a return as described above. Once the return is processed, you can order the new pair separately. Ensure the desired item is in stock before returning your original purchase.
Missing or Incorrect Items:
If your order is incomplete or contains the wrong items, contact Keds customer service immediately with your order number and a detailed description of the discrepancy.
Personalized/Customized Items:
Generally, personalized or customized Keds are not returnable. Review the specific terms and conditions before purchasing customized items.
Contacting Keds Customer Service
For assistance, contact Keds customer service through the following channels (check their website for updated contact details):
- Phone: [Insert Phone Number Here]
- Email: [Insert Email Address Here]
- Live Chat: [Check website for availability]
Key Takeaways: Simplifying Your Keds Return
- Easy Online Return: The online return process is straightforward, but the exact location of the return form might vary.
- Return Shipping Costs: Remember you are responsible for return shipping expenses.
- Prompt Customer Service: Contact Keds customer support for any issues, including faulty items or missing parts of your order.
This guide aims to provide clear, actionable steps to ensure a smooth Keds return experience. Remember, proper packaging and retaining tracking information are key to a successful return.